Austin Lakes Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Austin Lakes Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Austin Lakes Hospital:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Justin Ward, Civil Rights Coordinator.

If you believe that Austin Lakes Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Sarah Edwards, Admission Director
Austin Lakes Hospital
1025 E. 32nd St
Austin, TX, 78626
512-544-5253
512-544-8474
[email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Justin Ward, Civil Rights Coordinator, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.