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Admissions Information for Inpatient & Outpatient Programs

Admissions Information for Inpatient & Outpatient Programs

Assessment and Referrals

Austin Lakes Hospital is a 24/7 facility with the ability to offer direct admissions for the community. Our facility has multiple treatment options to provide evidence-based mental health care to adults, at multiple levels of care. 

To schedule a no-cost assessment or for more information about our mental health hospital, please call 512-544-5253. Walk-ins are welcome, and appointments can also be made. We respect your privacy and hold all information discussed in the strictest confidence.

Visitation at Austin Lakes Hospital

Family participation is crucial to patient outcomes. Whether an individual is on our psychiatric intensive care unit or receiving intensive outpatient care, we understand that family would like to be involved. 

If your family member is receiving care in our intensive outpatient treatment program or attending our partial hospitalization program, we’ll work with you while creating a patient’s treatment plan to make sure you’re involved, as necessary. 

If an individual is receiving inpatient care for their mental health condition, family members are welcome to visit loved ones during regularly scheduled visiting hours:

Second Floor
Monday, Wednesday and Friday, 7:30 p.m. to 8:30 p.m.

Third Floor
Tuesday and Thursday, 8:00 p.m. to 9:00 p.m.
Saturday, 7:30 p.m. to 8:30 p.m.

Insurance Information

Austin Lakes Hospital understands that insurance benefits can be confusing. Austin Lakes accepts most major insurances. Please contact our Admissions Department at 512-544-5253 to discuss our programs and allow us to answer all of your insurance questions. We are available 24 hours a day, 7 days a week, to walk you through the process and explain your plans’ benefits.

Below is a list of some of the most common insurance plans we accept. If you do not see your insurance listed below, we may still be able to obtain authorization for treatment. Please contact us for more information.

  • Aetna*
  • Aetna Worker’s Comp**
  • Amerigroup*
  • Aria*
  • Integral Care / Central Health
  • Blue Cross Blue Shield (BCBS)*
  • Beech Street / PPO Next**
  • Cigna*
  • Compsych*
  • Evercare (through UBH)*
  • HealthSmart*
  • IMHS / Superior Health Plan**
  • Humana / Lifesynch*
  • Magellan (Summit/Pinnacle)*
  • Medicaid STAR Network (under 21)
  • Medicare*
  • MHNet*
  • PHCS / MultiPlan / Assurant Health
  • Scott & White**
  • Texas Medicaid (TMHP; under 21)
  • Texas True Choice
  • TRICARE® (South Region)***
  • TRICARE® (West, North, Overseas)
  • United Behavioral Health / Optum*
  • Value Options*
  • Veteran’s Administration/Tri-West*
  • Williamson Co. Clinical Services**
  • WellCare

(Single Case Patient Agreements for out-of-network benefits can be negotiated)
*IOP/PHP Coverage
**IOP coverage
***PHP coverage

We’re Here to Help

Talking with one of the mental health professionals at our treatment center could help answer your questions. Our team wants to identify how we may be able to help you or your loved one improve daily life with our mental health services. We offer no-cost, confidential assessments 24 hours a day, 7 days a week. Call 512-544-5253.

Our inpatient and outpatient programs can help individuals deal with mental illness or behavioral health issues whether they’re suffering from depression, anxiety or other disorders. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.