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Licensing & Accreditation

The Joint Commission

Austin Lakes Hospital is committed to providing the highest level of quality care to our patients. The Joint Commission’s gold seal of approval is a clear sign that we have demonstrated compliance with the most stringent standards of performance and take pride in our performance.

The Joint Commission standards deal with organization quality, safety-of-care issues and the safety of the environment in which care is provided. If you have concerns about your care, we would like to hear from you. You may contact us directly here.

If you do not feel that your concerns have been addressed adequately, you may contact The Joint Commission online at www.jointcommission.org and use the “Report a Patient Safety Event” link in the “Action Center” of the homepage of their site, by mail at: Division of Accreditation Operations, Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, or by fax at: 630-792-5636.

We're Here to Help

Talking with one of our mental health professionals could help answer your questions and identify how we may be able to help you or your loved one. We offer no-cost, confidential assessments 24 hours a day, 7 days a week. Call 512-544-5253. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.