Austin Lakes Hospital enjoys full accreditation by The Joint Commission, abiding by the rules and regulations that govern quality health care.

At Austin Lakes Hospital, we aim to provide the highest quality of patient care and maintain a safe environment for our patients, visitors and staff. As part of our commitment to high quality of care and safety, we encourage patients, visitors and staff to report any concerns, complaints or suggestions. If you feel your rights and / or privacy have been violated, you may contact any of entities listed below to file a complaint. Retaliatory or disciplinary action will not be taken against any employee, patient or visitor who contacts any of these entities to file a concern.

Austin Lakes Hospital

Compliance Office – 1025 East 32nd – Austin, Tx 78705
Phone: (512) 544-8499
Fax: (512) 544-5690

Advocacy, Inc.

7800 Shoal Creek Blvd, Suite 171-E – Austin, Tx 78757
Phone: (512) 454-4816 or (800) 252-9108 (Toll free)
Fax: (512) 323-0902

The Joint Commission

Quality Monitoring Office
One Renaissance Blvd – Oakbrook Terrace, Il 60181
Phone: (800) 994-6610 (Toll free)
Fax: (630) 792-5636

Texas Department of State Health Services

Quality Care Unit
1100 W. 49th Street – Austin, Tx 78756
Phone: (512) 834-6650 or (888) 973-0022 (Toll free)
(512) 834-6653

UHS Corporate Compliance

Phone: (800) 852-3449